Receptionist

  • Title : receptionist
  • Rating : crew
  • Department : hotel
  • Reports to : assistant hotel manager/ hotel manager
  • Cabin : shared
  • Uiform male : black trousers, black closed-toe shoes, black socks, black belt
  • Uniform female: black skirt, black closed-toe shoes, natural tights, black belt

EXPERIENCE/ SKILLS/ CHARACTER

  • Must have basic knowledge of all hotel departments;
  • Must have refined skills in public relations which demands an excellent command of English
    and/or German language;
  • Must have at least four (4) years experience in hotel industry; management and
    administration background necessary;
  • Must have typing skills;
  • Must have Computer skills: iOS, Windows, Microsoft Office (Word, Excel), Outlook, Fidelio
    Cruise (or similar ship management software), Stock Control System;
  • Must have basic knowledgeable of HACCP standards;
  • Ability to communicate with all levels of personnel and passengers;
  • Must be a self-starter and reliable person;
  • Must be able to work flexible time schedule and to the Company’s standards.

DUTIES AND RESPONSIBILITIES

  • Be friendly to passengers and crew as well as focused on job tasks;
  • Be able to handle administration tasks, such as passengers’ check-in procedure at embarking
    and check-out as disembarking;
  • Responsible for all passengers’ enquiries, requests and complaints;
  • Assist passengers with money exchange procedure;
  • Responsible for the Reception log book (crew book);
  • Responsible for any maintenance and/or repair requests;
  • Responsible for preparing the passengers’ financial statements when requested and when
    necessary;
  • Responsible for collecting, checking and handing out passengers’ travel documents;
  • Close accounts/ balance cash flow on disembarkation;
  • Always act in the best interest of the Company with regard to minimising costs;
  • Ensure all machines and equipment are in good condition;
  • Be aware of and follow security/ fire/ safety procedures according to the Vessel’s standards
    and regulations;
  • Follow the uniform dress code at all times whilst on duty and act in a responsible and
    professional manner.