Reports to : assistant hotel manager/ hotel manager
Cabin : shared
Uiform male : black trousers, black closed-toe shoes, black socks, black belt
Uniform female: black skirt, black closed-toe shoes, natural tights, black belt
EXPERIENCE/ SKILLS/ CHARACTER
Must have basic knowledge of all hotel departments;
Must have refined skills in public relations which demands an excellent command of English
and/or German language;
Must have at least four (4) years experience in hotel industry; management and
administration background necessary;
Must have typing skills;
Must have Computer skills: iOS, Windows, Microsoft Office (Word, Excel), Outlook, Fidelio
Cruise (or similar ship management software), Stock Control System;
Must have basic knowledgeable of HACCP standards;
Ability to communicate with all levels of personnel and passengers;
Must be a self-starter and reliable person;
Must be able to work flexible time schedule and to the Company’s standards.
DUTIES AND RESPONSIBILITIES
Be friendly to passengers and crew as well as focused on job tasks;
Be able to handle administration tasks, such as passengers’ check-in procedure at embarking
and check-out as disembarking;
Responsible for all passengers’ enquiries, requests and complaints;
Assist passengers with money exchange procedure;
Responsible for the Reception log book (crew book);
Responsible for any maintenance and/or repair requests;
Responsible for preparing the passengers’ financial statements when requested and when
necessary;
Responsible for collecting, checking and handing out passengers’ travel documents;
Close accounts/ balance cash flow on disembarkation;
Always act in the best interest of the Company with regard to minimising costs;
Ensure all machines and equipment are in good condition;
Be aware of and follow security/ fire/ safety procedures according to the Vessel’s standards
and regulations;
Follow the uniform dress code at all times whilst on duty and act in a responsible and
professional manner.
