REPORTS TO : hotel manager/ corporate hotel manager/ operations manager
SUBORDINATES : assistant head waiter/ barmen
CABIN : shared
UNIFORM MALE : black trousers, black closed-toe shoes, black socks, black belt
UNIFORM FEMALE : black skirt, black closed-toe shoes, natural tights, black belt
EXPERIENCE/ SKILLS/ CHARACTER
Must have skills in public relations which demands an excellent command of
English and/or German language;
Must have at least three (3) years experience in Food and Beverage Department
onboard a cruise vessel in addition to Management School with at least two (2)
years in a Management position;
Must have typing skills;
Must have Computer skills: iOS, Windows, Microsoft Office (Word, Excel),
Outlook, Fidelio Cruise (or similar ship management software), Stock Control
System;
Must have good knowledge of mixing beverages (cocktails) and bar operations;
Must be able to deal with passengers in a professional manner;
Must be reliable and able to work unsupervised; Must be able to work flexible time schedule and to the Company’s standards.
DUTIES AND RESPONSIBILITIES
Be friendly to passengers and crew as well as focused on job tasks;
No visible piercing whilst on duty other than regular female stud earrings;
Carry out inspections as requested by the Hotel Manager and outlined in the
Hotel Management Manual;
Check on administration and working procedures; ensure they are carried out as
stated in the Hotel Management Manual;
Ensure that all necessary tasks are performed in order to maintain maximum
cost control;
Ensure all machines and equipment onboard are kept in good condition; regular
inspections on the equipment conditions must be carried out and a log needs to
be maintained;
Ensure that Bar crew are at all times up to the standards in regard to the
Beverage service, the Vessel’s hygiene regulations and as outlined in the Hotel
Management Manual;
Carry out induction and training for all new crew members and monitor their
performance;
Be aware of and follow security/ fire/ safety procedures according to the
Vessel’s standards;
Deal with the passenger complaints in efficient and professional manner;
Lead subordinates successfully into productive working methods by setting an
example;
Follow up on disciplinary reports;
Provide a two-way line of communication for crew; deal with day to day issues
including personal matters;
Ensure that the set standards are kept and that crew members work according
to their respective job descriptions; corrective actions to be taken to ensure
standards are upheld;
Request assistant from the Hotel Manager when needed, at all times;
Ensure that all crew are fully aware of all operational instructions;
Ensure that communication between Bar and other Vessel Departments is
always maintained;
Ensure that all passengers’ complaints concerning the Bar Department are
followed up personally;
Ensure that communication with the Vessel’s passengers is always conducted in
a friendly and efficient manner;
Maintain daily communication with the Bar Team and Hotel Manager.
