Assistant Hotel Manager

  • Title : hotel manager
  • Rating : officer/ four stripes
  • Department : hotel
  • Reports to : corporate hotel manager/ operations manager/ hr manager
  • Subordinates : maitre d’/ head barman/ head cabin steward/ head chef
  • Cabin : single
  • Uniform male : black trousers, black closed-toe shoes, black socks, black belt
  • Uniform female: black skirt, black closed-toe shoes, natural tights, black belt

EXPERIENCE/ SKILLS/ CHARACTER

  • Must have knowledge of all hotel departments;
  • Must have refined skills in public relations which demands an excellent command of
    English and/or German language;
  • Must have at least three (3) years experience in Food and Beverage Department
    onboard a cruise vessel in addition to Management School with at least five (5) years
    in a Management position;
  • Must have minimum three (3) years vessel experience; Kitchen/ Stores/ Financial
    background necessary;
  • Must have typing skills;
  • Must have Computer skills: iOS, Windows, Microsoft Office (Word, Excel), Outlook,
    Fidelio Cruise (or similar ship management software), Stock Control System;
  • Must be knowledgeable in HACCP;
  • Ability to manage Heads of Departments as well as the crew members;
  • Must be able to check cost control reports and be fully aware of the internal
    organisation of the Hotel Departments onboard;
  • Must be able to work flexible time schedule and to the Company’s standards.

DUTIES AND RESPONSIBILITIES

  • Be friendly to passengers and crew as well as focused on job tasks;
  • Carry out all inspections as outlined in the Hotel Management Manual; check both crew and
    officer mess rooms before, during and after service, ensure mess rooms are clean;
  • Check on administration and working procedures and ensure they are carried out as stated
    in the Hotel Management Manual;
  • Ensure that all responsible Heads of Departments adhere to controlling procedures as
    outlines in the Hotel Management Manual;
  • Conduct sporadic inspections, using the check lists in the Hotel Management Manual set by
    the Company;
  • Follow the purchasing procedures;
  • Always act in the best interest of the Company with regard to minimising costs;
  • Ensure all machines and equipment are in good condition;
  • Supervise instruction program on handling of equipment for new crew members;
  • Handling procedures of already trained crew members to be revised;
  • Follow up on action required, outstanding repair list to be revised on a regular basis;
  • Ensure that all waste produced is handled according to the vessel’s regulations;
  • Responsible for all hygienic standards according to the Company’s and HACCP standards;
  • Coordinate the crew in emergency situations/ assist the passengers in case of evacuation;
  • Participate at Officers/ Captain dinner as requested;
  • Actively encourage all crew members to take part in entertainment whenever their duty
    allows;
  • Onboard sales must be coordinated together with the responsible Heads of Departments
    whereby the Hotel Manager is responsible to ensure that highest possible Revenue results
    are achieved;
  • Support and assist in all administrational matters;
  • Besides the training of all crew members, there is to be planned, organised and
    implemented a regular and permanent training program for the crew;
  • Regular check-ups of all departments are obligatory, and all complaints have to be dealt with
    immediately;
  • On a weekly basis a meeting must be held with the Heads of Departments and/or with
    Captain; all ideas, events (of the week or cruise) and all eventual solutions have to be
    recorded and forwarded to the Chief Operations Officer;
  • Other duties as requested by Head Office (HR Manager);
  • Always act professional and diplomatic and maintain close communication with all officers
    whilst protecting the interests of the operations contract;
  • Responsible for all work onboard, to and from the vessel; verifications of employment
    documents such as Passports/ IDs/ VISAs have to be done by the Hotel Manager;
  • Deal with passengers’ complaints in the most diplomatic way;
  • The relation between the Hotel Manager and the Captain must be very close;
  • Report to the Chief Operations Officer and Head Office and will not divulge any business or
    financial information to any third party;
  • The Hotel Manager is the most senior representative of the Company onboard, and he has
    together with the Captain, the responsibility of comfort for passengers, officers and crew
    members;
  • Evaluate all Heads of Departments every three (3) months and whenever a Head of
    Department is leaving the vessel;
  • Send cruise papers as soon as possible after completion report to Head Office by regular
    communication via the Company emails;
  • The Hotel Manager is held responsible for maintaining the highest possible quality standards
    through permanent control;
  • Review passenger ratings at each meeting and take immediate corrective action;
  • Request assistance of Corporate Hotel Manager, Chief Operations Office and Head Office at
    all times, when needed;
  • All matters in the Hotel Manager’s area of responsibilities are strictly confidential and must
    not be discussed or disclosed to any other member of the vessel or any other person unless
    it affects that person; all documents, reports, faxes (paper files) are to be filed in the Hotel
    Manager’s office as well as the financial reports are to be kept in a locked drawer; all official
    emails to be communicated to Head Office must be done under password protection if sent
    from the vessel.